Privacy Policy

About this Privacy Policy

Funbet Casino respects the privacy of its players and aims to handle personal information responsibly. This policy applies to information collected when a player visits the website, creates or uses an account, contacts support, makes a transaction, takes part in activities on the website, or otherwise uses the available services.

Personal information means information that identifies a person, or that can reasonably be connected with a person. The information handled will depend on how a player uses the website and which services are available. Some information is provided directly by the player, while other information is created or collected automatically when the website or account is used.

By using the website, players acknowledge that information may be handled as described in this policy. Where consent is required for a particular use, consent will be requested in an appropriate way. A player may withdraw consent for marketing communications at any time, although withdrawing consent does not affect processing that is necessary to operate an account, meet legal obligations, protect the website, or deal with a transaction or support request.

This policy may be reviewed and updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version published on the website will apply from its stated publication or update date. Players should review this page occasionally so they remain aware of how their information is handled.

Information collected and how it is used

A casino website typically handles several categories of information. The information collected and the extent to which it is used will depend on a player's account, activity, communications and legal requirements. Common categories include the following:

• Account details, such as a player's name, date of birth, username, contact details, account preferences and other information needed to create and manage an account.
• Identity and verification documents, which may include information supplied to confirm identity, age, residency or eligibility to use the services.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balances and records of related communications. Payment information may be handled through payment service providers as part of processing a transaction.
• Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location and information about how the website is accessed.
• Usage information, including pages visited, features used, login activity, session details, preferences, error reports and interactions with the website.
• Communications and support records, including messages sent to support, information provided in a request, feedback, complaints and records needed to respond appropriately.

This information may be used to open, maintain and secure an account; provide website features; process deposits and withdrawals; keep transaction records; communicate about account activity; respond to support requests; and improve the reliability, performance and usability of the website.

Information may also be used for identity verification, age and eligibility checks, account security, fraud prevention, risk assessment, responsible operation of gambling services, and the detection or prevention of suspicious, unlawful or harmful activity. These checks may involve comparing information supplied by a player with information from appropriate verification or service providers.

Some information is handled because it is needed to provide a service requested by the player. Other information may be handled to meet legal or compliance obligations, protect the website and its users, resolve disputes, enforce applicable terms, maintain accurate records, or support legitimate business and security purposes. Where marketing communications are sent, players can choose to stop receiving them.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies to keep the website working, remember preferences, support login and account functions, understand how the website is used, and help improve website performance. Cookies are small files or data records stored on a device by a website. Some are necessary for core functions, while others may support analytics, preference management or communications.

Players can manage or restrict cookies through their browser settings. Disabling or deleting certain cookies may affect login, security features, preferences or the availability of some website functions. Browser settings can also provide information about cookies and allow a player to remove stored cookies.

Sharing information

Information may be shared where this is reasonably necessary for the purposes described in this policy. This can include sharing with service providers that support website hosting, technology, customer support, identity verification, payment processing, security, fraud prevention, analytics, communications and other operational functions.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect rights and safety, to investigate suspected fraud or misuse, or in connection with a business transfer or restructuring. Service providers and other recipients are expected to handle information only for appropriate purposes and with suitable safeguards.

Appropriate technical and organisational measures are used to help protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure systems and staff or provider procedures. No online transmission or storage system can be guaranteed to be completely secure, so players should also use strong passwords, keep login details confidential and contact support if they suspect unauthorised account activity.

Retention of information

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, communications or security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. A request can be made to access information, correct information that is inaccurate or incomplete, request deletion of information that is no longer needed, or withdraw consent to receive marketing communications.

• Access: ask for information about the personal information held and, where appropriate, receive a copy or a summary of that information.
• Correction: ask for inaccurate, out-of-date or incomplete information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. This request may be limited where information must be retained for legal, security, compliance or dispute-related reasons.
• Marketing choices: withdraw consent to marketing communications or use the available unsubscribe option in a marketing message. Service messages about account activity, security, transactions or support may still be sent when necessary.

To exercise these rights or ask a privacy question, contact support@funbetcasino.click. Please describe the request clearly and provide enough information to help identify the relevant account or records. For security, reasonable steps may be taken to verify the identity of the person making a request before information is disclosed or account details are changed.

Requests will be considered within a reasonable timeframe and handled in accordance with applicable requirements. In some circumstances, access, correction or deletion may be refused or limited, including where responding could affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with a requirement to keep records. If a request cannot be completed in full, an explanation will generally be provided where appropriate.

Players should keep their account information accurate and notify support if their contact details or other relevant information changes. If a player believes information has been handled incorrectly, the first step is to contact support@funbetcasino.click so the concern can be reviewed and addressed.